General Manager

IHG Hotels & Resorts is one of the largest hotel companies in the world with a family of 20 brands. We are one of the world’s leading hotel and resort companies. Our purpose – True Hospitality for Good – comes to life in every one of our collections. With luxury and lifestyle, we are taking it to new heights.  

Five visionary brands make up our luxury collection. These are Intercontinental, Regent Hotels, Six Senses, Vignette Collection and Kimpton Hotels. Individually, they are icons. Together, they bring unforgettable and unparalleled experiences to travellers in over 430 hotels and resorts in 100 countries around the world.  

Having recently added a host of incredible properties to our portfolio, we now stand as one of the world’s leading luxury operators. Our growth and ambitions have given us an incredible opportunity. We are ready to redefine what luxury means, not just for our guests for but for our entire industry too.

Join the iconic Vignette Collection Mangala Estate Kuantan Resort as we embark on an exciting new chapter!

General Manager (Pre-Opening) - Vignette Collection Mangala Estate

Vignette Collection Mangala Estate Kuantan Resort is a distinctive all-villa luxury resort and the first Vignette Collection property in Malaysia. Set within a restored former tin-mining estate in Gambang, Kuantan, the resort is surrounded by lush greenery, tranquil lakes, and rich biodiversity. Its strong focus on sustainability, wellbeing, and sense of place aligns closely with Vignette Collection’s hallmarks of individuality, meaningful stays, and ‘Means for Good’.  

Our new General Manager will take full ownership of the hotel’s success, driving financial results, inspiring our people, and ensuring every guest leaves with lasting memories. If you’re ready to lead from the front, this is your moment.

Your day-to-day:

As General Manager, you will ensure unforgettable guest experiences and a high-performing team. While no two days are the same, you will:

People  

• Develop programmes and initiatives to increase team engagement that are aligned with the hotel’s service philosophy  
• Develop, implement and monitor team member succession planning to ensure future bench strength  
• Establish performance and development goals for team members and provide mentoring, coaching and regular feedback to enhance performance  
• Oversee HR related actions in accordance with company rules and policies

Guest Experience

• Demonstrate brand citizenship by maintaining compliance with all required brand and service standards  
• Drive improvement in guest satisfaction goals.  
• Collaborate with colleagues and hotel team members to establish and implement services and programmes that meet or exceed guest expectations  
• Speak to guests – ask for their feedback and build relationships  

Financial

• Prepare annual capital, cash flow and sales and marketing plans to accurately forecast budgets  
• Analyse financials to drive revenues, future profitability and maximum return on investment  
• Use distribution channels and technology platforms to drive revenue and maximise market share  
• Lead capital plans and asset management initiatives, including working with owners to maintain or improve property’s market leadership position  

Responsible Business

• Ensure a safe and secure environment for guests, colleagues and hotel assets  
• Act as public relations representative to raise awareness of hotel and brand in local community.  
• Drive team member involvement in community organisations, activities and businesses  
• Develop and carry out action plans to be environmentally-conscious by taking steps to reduce the hotel’s carbon footprint  
• Perform other duties as assigned. May also serve as manager on duty

What we’re looking for in you:

• Proven General Manager experience, ideally in Luxury & Lifestyle brands would be an advantage.
• Expertise in stakeholder management, fostering key partnerships within the business and local community.
• Strong commercial acumen and a proven track record in driving financial and operational performance, ideally with solid understanding of local markets.
• Expertise in stakeholder management, fostering key partnerships within the business and local community.
• Capacity to build and lead a high-performing and engaged team and commitment to developing and coaching colleagues.  
• Financial acumen and experience with budgeting, forecasting, and P&L management.
• Expertise across hotel operations, revenue management, and customer and brand service standards.
• Must speak fluent English.
   

How do I deliver this?

We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG® hotels.

Each IHG® hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests  
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.