Front Office Supervisor

JEN Hangzhou By Shangri-La

COMPANY INTRODUCTION

Nestled in the Gongshu District, JEN Hangzhou By Shangri-La is a distinctive landmark that seamlessly blends historical charm with contemporary design, having been thoughtfully renovated from 9 industrial heritage buildings. Currently in its pre-opening phase, the hotel is set to open soon. Boasting an exceptional location, it offers immediate access to Subway Line 5 and is just a 15-minute drive from Hangzhou East Railway Station. Renowned attractions such as West Lake and Xixi Wetland Park are also within a convenient 30-minute drive, ensuring effortless exploration of the city's highlights. As a key component of a large-scale mixed-use development, the hotel is surrounded by a vibrant mix of retail, office, and residential spaces, offering guests a diverse and enriching urban experience. 

We are looking for a Front Office Supervisor

As a Front Office Supervisor, we rely on you to

1、Be responsible for daily front office service processes such as reception, check-in and check-out, and inquiries to ensure compliance with hotel standards, and promptly correct irregular operations.

2、Guide front office team members in their work, organize service skill training, and improve the team's quality and efficiency of customer service.

3、Handle guests' complaints and special needs during their stay, coordinate relevant departments to solve problems, record the handling results and give feedback.

4、Inspect the operation status of front office equipment and facilities (such as front desk systems, walkie-talkies, etc.), report faults in a timely manner and follow up.

5、Daily summary of front office operation data (such as occupancy rate, room status, etc.), sort out reports and submit them to the front office leader.

6、Assist in implementing daily affairs such as front office scheduling adjustment and material supply to ensure the orderly development of front office work.

We are looking someone who:

1、College degree or above, major in hotel management is preferred, with more than 2 years of hotel front office service and management experience.

2、Familiar with hotel front office operation procedures and reservation systems, and proficient in handling basic businesses such as check-in registration and room status management.

3、Good team management ability, able to effectively guide subordinates' work and coordinate internal team cooperation.

4、Fluent in English listening, speaking, reading and writing, able to independently handle inquiries and service needs of foreign guests.

5、Strong communication and adaptability, able to quickly respond to guests' demands and properly handle unexpected situations in service.

6、Meticulous and rigorous in work, strong sense of responsibility, able to adapt to shift work.

By applying to this position, you have read, understood and agreed to our Data Protection Policy. (if the hyperlink does not navigate you to the policy, please copy this URL and view in web browser: https://www.shangri‐la.com/group/careers/data‐protection)