Front Office Supervisor

Job Description

We are seeking a professional and customer-focused Front Office Supervisor to join our team in Novotel Cairo El Borg Hotel Cairo, Egypt. As the Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and maintaining the highest standards of service in our hotel's front office operations.

• Manage and supervise front office staff, including receptionists to ensure optimal guest satisfaction
• Oversee check-in and check-out procedures, ensuring accuracy and efficiency in all transactions
• Handle guest inquiries, requests, and complaints promptly and courteously
• Monitor and maintain the front desk area, ensuring cleanliness and organization at all times
• Conduct regular shift briefings to communicate hotel activities and operational requirements
• Collaborate with other departments to ensure seamless guest experiences
• Train and mentor front office staff, promoting a culture of excellence and teamwork
• Ensure compliance with hotel policies, procedures, and industry standards
• Analyze front office performance metrics and implement improvements as needed
• Assist in developing and maintaining positive relationships with key clients and partners

Qualifications

• Bachelor's degree in Hospitality Management, Tourism, or a related field
• Minimum of 2-3 years of experience in front office operations, with at least 2 years in a supervisory role
• Excellent written and verbal communication skills in English.
• Strong leadership and team management abilities
• Proficiency in hotel management software and property management systems
• Exceptional customer service skills with a focus on guest satisfaction
• Ability to work effectively in a fast-paced, multi-cultural environment
• Strong problem-solving and decision-making skills
• Detail-oriented with excellent organizational and time management abilities
• Flexibility to work various shifts, including weekends and holidays
• Knowledge of hospitality industry standards and best practices
• Demonstrated ability to remain calm and courteous under pressure
• Experience in cash handling and financial reporting
• Proficiency in a second language is a plus