Front Office Supervisor

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking an enthusiastic and experienced Front Office Supervisor to join our team at our luxurious resort in Phu Quoc, Vietnam. As a Front Office Supervisor, you will play a crucial role in ensuring exceptional guest experiences and smooth operations in our bustling tropical island setting.

• Lead and motivate the front office team, fostering a collaborative and customer-focused environment
• Organise and oversee daily tasks, ensuring efficient operations and high-quality service delivery
• Coach and develop team members, sharing knowledge and best practices
• Handle guest complaints and concerns promptly and professionally
• Make decisive operational decisions to maintain service standards
• Manage shift registrations, administration, and evaluations
• Liaise with other departments to ensure seamless guest experiences
• Identify areas for improvement and implement innovative solutions
• Monitor and contribute to the department's performance goals
• Maintain a welcoming and organised front desk area

Qualifications

• Minimum of 3 years' experience in a front office role within the hospitality industry
• Proven leadership and coaching abilities
• Extensive knowledge of Property Management Systems (PMS), particularly Opera Cloud
• Excellent communication and interpersonal skills
• Ability to work flexibly across various shifts, including mornings, afternoons, evenings, nights, and weekends
• Strong administrative and organisational skills
• Proficiency in multitasking and working accurately under pressure
• Problem-solving skills with a proactive approach to guest satisfaction
• Fluency in English; additional language skills, particularly Vietnamese, are highly desirable
• Hospitality or tourism-related qualifications are advantageous
• Demonstrated ability to remain calm and professional in high-pressure situations
• Enthusiasm for delivering exceptional guest experiences in a tropical resort setting

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.