Company Overview
Gamut HR Solutions is committed to helping individuals find the right job opportunities. As a dynamic team of 2-10 employees, Gamut HR Solutions operates from its headquarters in Hyderabad. For more information, visit our website at Gamut HR Solutions.
Job Overview
We are seeking a dedicated Front Office Manager for the hotels retail industry, based in Hyderabad. This is a mid-level, full-time role that requires 4 to 6 years of experience. The ideal candidate will efficiently manage front office operations while ensuring excellent customer service and seamless reservation processes.
Qualifications and Skills
- Must have proficiency in Hotel Property Management Software (PMS) (Mandatory skill) to manage reservations, streamline operations, and enhance guest experiences.
- Expertise in Reservation and Booking Management (Mandatory skill) to efficiently handle room bookings, availability, and guest queries.
- Comprehensive knowledge of Front Desk Operations (Mandatory skill) including guest check-in/check-out processes, payment handling, and customer interactions.
- Strong experience in Customer Service Management to maintain high levels of guest satisfaction through effective communication and service excellence.
- Ability in Staff Scheduling to ensure optimal workforce management, reducing downtime while maximizing productivity.
- Excellent Problem Solving Skills that enable quick resolution of guest concerns and day-to-day operational challenges.
- Demonstrated Team Leadership capabilities to motivate and guide team members, fostering a collaborative and efficient work environment.
- Understanding of Revenue Management Techniques to optimize hotel income through strategic pricing and room availability management.
Roles and Responsibilities
- Oversee and coordinate front desk operations, ensuring all procedures run smoothly and provide an exemplary guest service experience.
- Manage guest reservations, check-ins/out processes, and room assignments to optimize occupancy and streamline procedures.
- Facilitate staff training and development, ensuring team members are adequately equipped with the necessary skills and knowledge.
- Implement efficient staff scheduling, allocating resources effectively to meet operational demands while controlling costs.
- Handle guest inquiries, complaints, and feedback promptly and effectively, maintaining a positive hotel image.
- Ensure compliance with hotel policies, procedures, and service standards at all times.
- Collaborate with other departments such as housekeeping and maintenance to ensure guest satisfaction and operational efficiency.
- Monitor, analyze, and report on operational metrics to inform managerial decisions and performance improvements.