Front Office Manager

Company Description

Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manila’s financial and commercial district. With world-class hospitality and exceptional service, both hotels create an atmosphere of sophistication and comfort, making them premier destinations for business and leisure travelers alike.

Together, they feature 312 exquisitely designed accommodations, including 32 exclusive suites at Raffles Makati and 280 elegantly appointed rooms and suites at Fairmont Makati, complemented by exceptional dining experiences, luxurious spa treatments, and modern business facilities.

At Raffles Makati, guests enjoy an intimate retreat enriched by legendary Raffles Butlers, a deep connection to art, literature, and culture, and an ambiance of timeless refinement. Meanwhile, a sophisticated urban sanctuary awaits guests at Fairmont Makati, where they can experience skyline views, seamless luxury, and effortless modern indulgence in a world-class setting.

Job Description

• Leads the department in personalizing the guest arrival and departure experience, including involvement in arrival and rooming processes, handling guest concerns, and ensuring consistency in exceeding guest service expectations.
• Guides and motivates the department, communicates, conducts performance appraisals, and participates in meetings to drive service and system improvement.
• Develops, implements, and maintains policies on maximizing revenue, supports the department, and prepares and maintains reports.

Qualifications

• Graduate of a degree in Tourism, Hospitality Management or any related field is an asset.
• Minimum of five (5) years of front office leadership experience is an advantage.
• Strong leadership, management, and communication skills.
• Strong working knowledge of Opera and Microsoft Office applications.