Front Office Manager

Company Description

Fairmont is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Fairmont Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

We are seeking a dynamic and experienced Front Office Manager to join our team in Fairmont Jaipur. In this pivotal role, you will be responsible for ensuring the smooth operation of our Front Office Department, delivering exceptional service to our guests, and supporting the development of our staff.

• Oversee daily operations of the Front Office Department, including reception, concierge, and guest services
• Assist in managing sub-departments within Front Office to maintain high standards of customer service
• Coach and mentor staff to achieve and exceed service standards
• Analyze billing instructions and ensure accuracy of agent invoices
• Monitor and manage department expenses in accordance with occupancy and budgets
• Implement and encourage innovative ideas for improving guest experience and operational efficiency
• Ensure effective communication between Front Office staff and other departments
• Handle guest complaints and staff-related issues promptly and effectively
• Assist in the preparation and management of annual budgets for related areas
• Conduct regular assessments to maintain health and safety standards within the department
• Identify training needs and coordinate staff development programs
• Assist in recruitment and performance management of Front Office staff
• Act as House Manager when required
• Ensure accurate and timely submission of all reports and relevant administrative work
• Collaborate with IT managers to maintain efficient operation of Property Management Systems and related interfaces