Front Office Executive

Job Description

• Responsible for daily administration, meeting and greeting, dealing with guests’ queries and complaints, and booking rooms. visitors
• Maintain high standards of customer services at the Reception desk so that customers’ expectations are consistently exceeded.
• Motivate and develop Reception team to ensure smooth functioning of the department and promote teamwork.
• Any matter which may affect the interests of the hotel should be brought to the attention of the Management.
• Provide effective support to the team to enable them to provide effective and efficient services.
• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Identify optimal, cost-effective use of the resources and educate the team on the same.
• Ensure quality and appropriateness of customer service provided.
• To maintain Front Office logbook and shift reports.
• Respond to inquiries and resolve problems in an effective manner.
• Ensure all guests receive a swift, smooth, professional and friendly check in and check out
• Ensure quality in all aspects of the job.
• Maintain record of all banquets and any other functions in the hotel.
• Liaise with other departments for the resolution of day-to-day administrative and operational issues.
• Display a proactive approach in initiating and implementing initiatives to provide an improved service in all areas.
• Liaise with Housekeeping for the Room Status.
• Handle additional responsibilities as and when delegated by the Management.

Qualifications

•Diploma/ Degree in Hospitality Management or related course.

•Consistently offer a professional and friendly greeting, and provide engaging service

•Strong interpersonal and problem-solving abilities