Front Office Executive

Company Overview

Radisson Udaipur is located in the heart of Udaipur, set on Lakecity Mall. The hotel exemplifies the vibrant essence of Udaipur with world-class services and gracious hospitality. Featuring 56 guest rooms and suites, multiple dining facilities, and a range of amenities such as a fitness center, steam room, and spa, Radisson Udaipur is committed to providing a harmonious travel experience inspired by Scandinavian hospitality.

Job Overview

Radisson Udaipur is seeking a Mid-Level Front Office Executive with 4 to 6 years of experience in the hospitality industry. This full-time position is based in Udaipur and involves managing front office operations to ensure exceptional guest service. The ideal candidate will possess excellent communication, multitasking, and problem-solving skills.

Qualifications and Skills

• Excellent communication skills to effectively interact with guests and colleagues (Mandatory skill).
• Ability to multitask efficiently in a fast-paced environment, ensuring all tasks are addressed promptly (Mandatory skill).
• Strong problem-solving skills to handle guest inquiries and issues promptly and effectively (Mandatory skill).
• Customer service oriented to provide guests with the highest level of hospitality and care.
• Organizational skills to manage desk operations and maintain a tidy, efficient workspace.
• Ability to pay attention to detail to ensure all guest requests and reservations are accurately processed.
• Proficient in Microsoft Office applications to handle administrative tasks smoothly.
• Proper telephone etiquette to manage all inbound and outbound calls courteously and professionally.

Roles and Responsibilities

• Greet visitors and assure their comfort, providing a warm and professional first impression.
• Efficiently manage check-in and check-out procedures, ensuring accuracy in guest records.
• Coordinate with various departments to fulfill guest requests effectively and promptly.
• Handle guest complaints or issues, escalating them to the appropriate department when necessary.
• Balance cash and credit transactions processed at the front desk with precision.
• Assist in maintaining a clean, organized, and inviting front office area.
• Keep up-to-date with hotel policies, promotions, and local attractions to provide accurate information.
• Monitor guest accounts and manage billing promptly and correctly to avoid discrepancies.