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Front Office Executive

Smart Work Consultants
Full-time
On-site
Thoothukkudi, Tamil Nadu, India
We are looking for a pleasant and professional Front Office Executive<\/b> to be the first point of contact for hotel guests. The role involves guest handling, check -in/check -out, reservations, and coordination with hotel departments<\/b> to ensure a positive guest experience.
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Key Responsibilities<\/b>
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  • Greet and welcome guests with professionalism and warmth
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  • Handle guest check -in, check -out, and room allocation<\/b>
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  • Manage reservations and guest records
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  • Handle phone calls, emails, and guest inquiries
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  • Coordinate with housekeeping and F&B teams
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  • Resolve guest complaints and ensure satisfaction
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  • Maintain front office records and billing details
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  • Follow hotel policies and service standards
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    Requirements<\/h3>

    Front Office & Guest Services<\/b>
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    • Guest relations & customer service
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    • Front desk operations
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    • Reservation handling
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      Hospitality Systems<\/b>
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      • PMS software (Opera / IDS / eZee / Hotelogix)
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      • Basic billing & cash handling
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        Communication Skills<\/b>
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        • Excellent verbal & written communication
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        • Fluency in English; regional language preferred
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          Soft Skills<\/b>
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          • Pleasant personality & professional appearance
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          • Multitasking & problem -solving
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          • Shift flexibility
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            Benefits<\/h3>
            #FrontOfficeExecutive
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            #HotelJobs
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            #HospitalityCareers
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            #GuestRelations
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            #FrontDesk
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            #HiringNow
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