Front Office Associate

Job Description

• Welcome and greet guests upon arrival, providing a warm and professional first impression
• Manage the check-in and check-out processes efficiently, ensuring a smooth experience for all guests
• Handle guest inquiries, requests, and complaints promptly and courteously
• Maintain accurate guest records and manage reservations using our hotel management system
• Collaborate with other departments to address guest needs and resolve issues effectively
• Process payments and handle cash transactions accurately
• Maintain the cleanliness and organization of the front desk area
• Provide information about hotel services, local attractions, and transportation options
• Assist with administrative tasks, including maintaining the front office logbook and shift reports
• Support the implementation of hotel policies and procedures to ensure guest satisfaction and safety

Qualifications

• Excellent customer service skills with a friendly and professional demeanor
• Strong verbal and written communication abilities
• Proven problem-solving skills and ability to handle challenging situations calmly
• Keen attention to detail and strong organizational skills
• Proficiency in computer systems and hotel management software
• Previous experience in hospitality or customer service preferred
• High school diploma or equivalent required; degree in Hospitality Management a plus
• Knowledge of hotel operations and front office procedures
• Ability to work flexible hours, including nights, weekends, and holidays
• Multilingual skills advantageous
• Team-oriented mindset with a collaborative approach to work
• Ability to multitask and prioritize in a fast-paced environment