Food & Beverage Operations Manager

Company Description

SLS Dubai Hotel and Residences is a luxury lifestyle 5-star city hotel which belongs to Ennismore under the wider Accor group umbrella.

Boasting 946 units, with 254 uniquely designed hotel rooms, 321 hotel apartments and 371 Branded Residences, spread over 75 floors, SLS Dubai is one of the tallest hotels and residences in the region.

A wondrous and striking landmark in Downtown District, designed by the award- winning architects Aedas and interior designer Paul Bishop, the SLS Dubai is a unique cabinet of curiosities that never ceases to delight.

Job Description

Job Purpose:

The Food & Beverage Operations Manager plays a pivotal role in ensuring the seamless operation and exceptional guest experience within the F&B department of the hotel. This position assists the Director of Food & Beverage in overseeing all aspects of food and beverage operations, including restaurants, bars, banquet, and catering services. The Food & Beverage Operations Manager collaborates closely with various departments to maintain high standards of service, quality, and profitability.

Duties & Functions:

1. Leadership and Management:

• Assist the Director of Food & Beverage in leading and managing the F&B team, providing guidance, training, and support to achieve departmental goals.
• Foster a positive and motivating work environment, promoting teamwork, and ensuring employees adherence to hotel policies and procedures.

2. Operational Oversight:

• Assist in the development and implementation of strategic plans and initiatives to optimize F&B operations and profitability.
• Monitor daily operations, ensuring compliance with health, safety, and sanitation standards.
• Oversee inventory management, ordering, and stock control to minimize waste and maximize efficiency.

3. Guest Satisfaction:

• Maintain a high level of guest satisfaction by ensuring prompt and attentive service, addressing guest concerns, and implementing effective resolution strategies.
• Collaborate with the culinary team to ensure consistency and quality in food offerings, meeting or exceeding guest expectations.

4. Financial Management:

• Assist in budget preparation and monitoring, analysing financial performance, and implementing cost-control measures to achieve financial targets.
• Identify revenue enhancement opportunities and contribute to the development of pricing strategies and promotional activities.

5. Events and Catering:

• Coordinate with the sales and events teams to plan and execute successful banquets, meetings, weddings, and other events, ensuring seamless execution and guest satisfaction.
• Provide support in menu planning, pricing, and logistics for catering services, ensuring alignment with client expectations and budgetary constraints.

6. Training and Development:

• Support ongoing training and development initiatives for F&B employees, fostering a culture of continuous improvement and excellence in service delivery.
• Conduct regular performance evaluations and provide constructive feedback to enhance team productivity and professionalism.

7. Relationship Management:

• Cultivate positive relationships with employees, suppliers, and service providers, negotiating contracts and agreements to ensure favourable terms and cost savings.
• Collaborate with other departments, such as housekeeping and maintenance, to address cross-functional operational needs and enhance overall guest experience.

Qualifications

• Bachelor’s degree in Hospitality Management, Food Service Management, or related field.
• Previous experience in food and beverage management within a hotel or upscale restaurant environment.
• Strong leadership, communication, and interpersonal skills.
• Excellent organizational and problem-solving abilities.
• Proficiency in Microsoft Office and hospitality management software.
• Knowledge of food and beverage trends, culinary techniques, and industry regulations.
• Ability to work flexible hours, including evenings, weekends, and holidays, as needed