Food & Beverage Manager

Company Description

Raffles is a collection of luxury hotels and resorts worldwide, each distinguished by its luxury, elegance and residential charm. Raffles Hotels & Resorts are one-of-a-kind properties, each one a landmark in its respective city, positioned at the top of its local market and rated among the very best in the world.

Job Description

• Managing food and beverage operations within budget and to the highest standards
• Leading F&B team by attracting, recruiting, training and appraising talented personnel
• Preserve excellent levels of internal and external customer service
• Design exceptional menus, purchase goods and continuously make necessary improvements
• Identify customers’ needs and respond proactively to all of their concerns
• Lead F&B team by attracting, recruiting, training and appraising talented personnel
• Establish targets, KPI’s, schedules, policies and procedures
• Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
• Comply with all health and safety regulations
• Report on management regarding sales results and productivity
• Plan alternative recipes for customers with special dietary needs
• Check food and beverage supplies and place orders when needed
• Track and order shipments
• Communicate and build strong relationships with vendors
• Adhere to food, health and safety standards
• Plan, hire, train, oversee and manage the members of staff
• Oversee and supervise the welcoming of customers 
• Always strive towards an exceptional customer experience

Qualifications

• Minimum 7-9 years of  preferably in luxury hotel