F&B Team Leader _ HIEX Greater Noida Knowledge Park

Operations & Service

• Conduct shift briefings in the absence of the F&B Manager, ensuring all team members are aware of operational updates.
• Supervise daily outlet service and ensure brand standards are consistently met.
• Resolve guest complaints promptly during the shift and log all incidents for follow-up.
• Monitor standards of guest facilities, cleanliness, and service.

Financial & Inventory Control

• Supervise cash handling, banking procedures, and prepare daily cash flow reports.
• Instruct team on cash security procedures and deal with irregular payments.
• Monitor stock control, storage, and security procedures.
• Assist in menu and beverage list creation.

Team Leadership

• Supervise team functions and allocate daily responsibilities.
• Work with the F&B Manager on manpower planning, training, and development needs.
• Support the preparation and management of the department budget.

• Previous F&B supervisory experience, ideally in a hotel environment.
• Good literacy and numeracy skills.
• Physically fit to stand for long periods and lift items up to 23 kg.
• Flexible to work varied shifts, including nights, weekends, and holidays.
• Strong problem-solving skills with a guest-first approach.

True Attitude – Caring, positive, and committed to creating memorable guest experiences.

True Confidence – Knowledgeable and capable, inspiring guest trust.

True Listening – Attentive to both verbal and non-verbal guest cues.

True Responsiveness – Delivering timely and thoughtful solutions to guest needs.

• Competitive salary and benefits.
• Uniform and duty meals.
• Global room discounts.
• Career growth and training within the IHG family.