F&B Ambassador

Company Description

Raffles Udaipur opened in 2021, its ornamental gardens, tumbling fountains and stately Indo-Saracenic architecture describing a love story between India and the West. Set on a 21-acre private island rich with birdlife and exotic flora and fauna, this contemporary reimagining of a country mansion is the first Raffles hotel in India.

Just 20 minutes from the airport, Raffles Udaipur spans a private island and serene lakeshore. Begin your journey with a graceful boat ride, guided by migratory birds. Discover 137 rooms and suites, 10 dining experiences, two pools, wellness rituals, and the timeless care of the Raffles Butler.

Job Description

We are seeking an enthusiastic and customer-focused F&B Ambassador to join our team in the beautiful city of Udaipur, India. As an F&B Ambassador, you will be the face of our food and beverage operations, ensuring exceptional dining experiences for our guests while showcasing the rich culinary heritage of Rajasthan and beyond.

• Greet and welcome guests, providing a warm and professional atmosphere
• Offer expert recommendations on menu items, wine pairings, and local specialties
• Educate guests about the history and cultural significance of various dishes and beverages
• Collaborate with the kitchen team to stay informed about daily specials and menu changes
• Handle guest inquiries, special requests, and concerns with a positive and solution-oriented approach
• Maintain a thorough knowledge of food and beverage offerings, including ingredients and preparation methods
• Assist in organizing and executing special events and themed dining experiences
• Ensure compliance with food safety and hygiene standards
• Contribute to the development of new menu items and dining concepts
• Collect and provide feedback to management on guest preferences and satisfaction

Qualifications

• Excellent communication and interpersonal skills, with the ability to engage guests effectively
• Strong knowledge of food and beverage trends, including local Rajasthani cuisine and international offerings
• Previous experience in hospitality or food and beverage industry, preferably in a customer-facing role
• Passion for delivering exceptional customer service and creating memorable dining experiences
• Proficiency in using POS systems and reservation software
• High school diploma or equivalent required; Bachelor's degree in Hospitality Management or related field preferred
• Food safety certification preferred
• Understanding of wine and beverage pairings
• Familiarity with hospitality industry standards and best practices
• Knowledge of local Rajasthani culture and traditions
• Ability to work flexible hours, including evenings, weekends, and holidays
• Fluency in English and Hindi; knowledge of additional languages is a plus

Additional Information

• An opportunity to be with world’s preferred hospitality company
• Captivating and rewarding experience working alongside passionate professionals
• Range of exclusive Heartist Benefits
• Develop your talent through learning programs by Academy Accor.