Executive Housekeeper

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking a highly organised and experienced Executive Housekeeper to join our prestigious hotel in the beautiful island of Phu Quoc, Vietnam. As the Executive Housekeeper, you will be responsible for overseeing all aspects of the housekeeping department, ensuring exceptional cleanliness and guest satisfaction throughout our establishment.

• Lead and motivate the housekeeping team, fostering a collaborative and efficient work environment
• Develop and implement standard operating procedures for all housekeeping operations
• Conduct regular inspections of guest rooms, public areas, and facilities to maintain the highest standards of cleanliness and presentation
• Manage inventory, budgets, and staffing levels to optimise department performance
• Collaborate with other departments to ensure seamless guest experiences
• Implement and maintain quality control systems to monitor and improve housekeeping services
• Train and develop staff members, promoting a culture of continuous improvement
• Ensure compliance with health and safety regulations and environmental policies
• Handle guest complaints and feedback professionally, implementing solutions to prevent recurrence
• Stay updated on industry trends and innovative housekeeping techniques to enhance operational efficiency

Qualifications

• Degree or Diploma in Hotel Management or a related field
• Minimum of 5 years' experience in housekeeping management within a luxury hotel environment
• Proven track record of leading and motivating large teams
• Extensive knowledge of housekeeping operations, standards, and best practices
• Large hotel or resort and pre-opening experience required
• Strong interpersonal and problem-solving abilities
• Excellent organisational and time management skills
• Proficiency in inventory management and budgeting
• Thorough understanding of health and safety regulations in the hospitality industry
• Fluency in English; additional languages, particularly Vietnamese, are highly desirable
• Proficiency in hotel management software systems
• Ability to work flexible hours, including weekends and holidays
• Knowledge of Vietnamese culture and hospitality standards is advantageous

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.