Duty Manager

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
 

Job Description

Are you ready to lead a dynamic team and ensure exceptional guest experiences? We're excited to invite you to join our vibrant organization as a Duty Manager in Mumbai, India! As the cornerstone of our operations, you'll oversee daily activities, inspire your team, and maintain our high standards of service excellence.

• Lead and motivate the front desk team, ensuring efficient operations and maintaining a positive work environment
• Oversee guest check-ins, check-outs, and handle any special requests or concerns with a customer-first approach
• Monitor and manage occupancy rates, room assignments, and upgrades to maximize revenue and guest satisfaction
• Coordinate with various departments to ensure seamless service delivery across the property
• Handle and resolve guest complaints promptly and professionally, turning challenges into opportunities for guest loyalty
• Ensure compliance with safety and security protocols, maintaining a safe environment for guests and staff
• Conduct regular briefings and training sessions to keep the team informed and continuously improve service standards
• Manage shift operations, including staff scheduling, task delegation, and performance monitoring
• Generate and analyze reports on key performance indicators, identifying areas for improvement
• Act as the primary point of contact for escalated issues, making critical decisions when necessary

Qualifications

• Proven experience in a similar role within the hospitality industry, preferably in a hotel setting
• Strong leadership skills with the ability to inspire and motivate a diverse team
• Excellent problem-solving abilities and a calm demeanor in high-pressure situations
• Exceptional interpersonal and communication skills, with a focus on building positive relationships with guests and staff
• Detail-oriented mindset with a keen eye for maintaining high standards of service and cleanliness
• Proficiency in hotel management systems and Microsoft Office suite
• Flexibility to work varying shifts, including nights, weekends, and holidays
• Demonstrated ability to multitask efficiently in a fast-paced environment
• Strong time management skills and ability to prioritize tasks effectively
• Excellent conflict resolution skills with a diplomatic approach
• Commitment to maintaining confidentiality and upholding business ethics
• A positive, approachable attitude with a passion for delivering exceptional customer service
• Bachelor's degree in Hospitality Management or related field preferred (not mandatory)
• Fluency in English; knowledge of additional languages is a plus