Duty Manager

Job Title: Duty Manager

Location: South Goa

Key Responsibilities:

1. Staff Supervision:

• Oversee and manage operational staff, ensuring that all departments (e.g., reception, housekeeping, food & beverage) are running efficiently.
• Delegate tasks and responsibilities to team members as necessary.
• Monitor performance and provide support or guidance to staff as needed.
• Ensure that staff follow established policies and procedures.

1. Guest Services:

• Handle guest complaints, requests, and inquiries in a professional and timely manner.
• Ensure that all guests have an exceptional experience during their stay.
• Resolve any guest issues, including billing disputes, room changes, or other concerns.
• Coordinate with the front desk to manage check-ins, check-outs, and reservations.

1. Operations Management:

• Ensure smooth operations across various hotel departments (e.g., front desk, housekeeping, food & beverage).
• Monitor and ensure compliance with safety, cleanliness, and operational standards.
• Address operational challenges and make decisions to ensure continuity of services.
• Ensure that all equipment and facilities are in good working order and take immediate action if necessary.

1. Health & Safety:

• Monitor safety and security within the establishment, including emergency procedures.
• Ensure compliance with health and safety regulations.
• Respond to emergencies such as fire alarms, accidents, or other incidents, coordinating with emergency services when required.

1. Reporting & Documentation:

• Complete daily shift reports, including issues encountered, guest feedback, and any operational challenges.
• Report any incidents or irregularities to the senior management team.
• Maintain accurate logs of events, including guest interactions, staff performance, and operational status.

1. Team Development:

• Provide training and development opportunities for team members.
• Foster a positive and collaborative work environment.
• Offer feedback to staff, supporting their growth and improvement.

Interested, kindly share your CV on 9209004362 / 7030901619