Door Manager - FIVE Palm Jumeirah

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Food and Beverage Team as a Door Manager will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A proven track record of 2-3 years in a Luxury Hotel environment in a Supervisory or Managerial Front Office role, delivering sensational Guest Experiences synonymous with FIVE's award-winning Service Quality.
  
• Extensive Proficiency in managing Reservations platforms and bookings across various channels Efficiently.
  
• A Proactive Nature, coupled with a meticulous Eye for Detail, ensuring every aspect of the Operation is curated to perfection.
  
• Personifies FIVE’s Boundary-Breaking standard in every interaction, for a Sensational experience.
  
• The ability to focus on Guests’ Needs, with a calm and courteous attitude that reflects the ‘Vibe at FIVE.’
  
• Impeccable communication skills, both verbal and written, with fluency in English (Additional languages are a Plus).
  
• A Welcoming and Enthusiastic Energy that sets the tone for a Sensational Guest Experience.
  
• Commitment to maintaining a Sensational reception area, reflecting the Premium standards of FIVE Hotels and Resorts.
  
• Next-Level Organisational and Leadership skills, effectively leading and inspiring the FIVE Tribe to New Heights.
  
• A professional, Insta-Worthy Appearance, always adhering to FIVE’s Grooming Standards and maintaining a polished, ‘FIVE-Styled’ demeanour.
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Acts as the Primary Point of Contact for Real-Time door sales, with a Keen Understanding of current inventory and availability, dynamically adjusting Pricing Strategies in Coordination with the Reservations Team and Floor Managers to Maximise Revenue while Preserving the exclusive, high-energy atmosphere that defines the ‘Vibe at FIVE.’
  
• Demonstrates extensive knowledge of FIVE Hotels and Resorts and recognises Regular Guests, delivering Sensational Personalised Service and Guest Relations.
  
• Provides accurate Waiting Times and effectively manages Seating Arrangements, optimising the ‘FIVE-Star’ Guest Experience.
  
• Creates and maintains an Electrifying experiences for Guests, meticulously accommodating Guests Preferences and Special Requests.
  
• Greets Guests with Warmth and Professionalism, embodying the Essence of FIVE and setting the tone for a Next-Level Guest Experience.
  
• Enhances the Guest Experience through Attentive assistance, anticipating needs and Exceeding Expectations.
  
• Extends special courtesies to VIP Guests, ensuring their Comfort and Satisfaction throughout their experience.
  
• Continuously seeks opportunities to enhance Guests' perception of the hotel.
  
• Takes Ownership of the Entrance to the hotel, serving as the Guests' first Point of Contact.
  
• Monitors Guest Flow and Inventory Levels, making swift, data-driven decisions to Optimise entry management, pricing tiers, and access control, always aligned with FIVE’s luxury lifestyle Positioning.
  
• Efficiently executes Guest List and Ticket Verification procedures, maintaining a Balance between Exclusivity and Accessibility.
  
• Employs strategic Crowd Management Techniques to regulate Guest flow and prevent congestion while upholding FIVE’s Exacting Standards.
  
• Collaborates closely with the Hostess Team, Floor Managers, and the Reservations Team to ensure fluid communication, seamless guest entry, and precise crowd calibration, guaranteeing every entrance experience is Elevated and aligned with the ‘FIVE-Standard’.
  
• Maintains constant Vigilance over the Entrance Area, promptly addressing any potential Security Concerns or disruptive behaviour.
  
• Collaborates closely with the Security Team to implement proactive measures and Respond Effectively to incidents or emergencies.
  
• Leads by example, embodying Professionalism, integrity, and teamwork in interactions with Door Staff and fellow FIVE Tribe Members.
  
• Applies a Revenue-Focused, Guest-Centric approach at the door, balancing Profitability with Luxury Hospitality, ensuring every interaction is Top-Notch.
  
• Provides ongoing Support and Guidance to the Team, fostering a Collaborative Environment where everyone feels Empowered to Excel.
  
• Conducts regular Training sessions and briefings to ensure ‘FIVERs’ are well-informed and aligned with Operational Standards and Objectives.
  
• Acts as a liaison between Guests and other Departments, facilitating Seamless communication and Resolving queries or issues with Finesse.
  
• Serves as a Proud Ambassador of FIVE, embodying its Spirit of Next-Level Entertainment, Creativity, and Sustainability in Every interaction.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE curates world-class Entertainment and Luxury Living while Championing Environmental Stewardship. Driven by its core millennial base, FIVE has aligned to lead the way in ‘Sustainable Indulgence’ trailblazing next-level, high-energy Experiences within an Environmentally and Socially Responsible Framework.

An Equal Opportunity Employer

The FIVE Tribe represents over 80 nationalities across its over 2000 ‘FIVERs.’ FIVE does not discriminate and is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Ranked regularly in the Top 10 on the Great Workplaces in the UAE list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations in the Middle East and Europe are the epitome of Glamour and Experiential Luxury, offering boundary-breaking Experiences at FIVE’s award-winning Hotels, Dining Concepts, and Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.