Director of Wellness

Company Description

At Fairmont Hanoi, we’re crafting more than just a wellness offering — we’re setting the stage for a transformative experience. With a concept set to be a game changer in Hanoi’s hospitality landscape, our spa, bathhouse, and wellness facilities are designed to become the city’s new social epicentre — where luxury meets community, and well-being becomes a way of life.

The role of Wellness Director calls for an outgoing, visionary leader with a passion for exceptional service and holistic experiences. This position holds strategic responsibility for the seamless operation of our spa, bathhouse, fitness center, and wellness membership programs. It is a unique opportunity to shape an inspiring destination that speaks to both hotel guests and the local community — perfectly aligned with Fairmont’s commitment to well-being and elevated hospitality.

Job Description

Key Responsibilities

Strategic Leadership & Operations

• Vision Implementation: Develop and execute a comprehensive wellness strategy that integrates spa operations, fitness, nutrition, and holistic well-being, ensuring alignment with Fairmont's brand standards and guest expectations.
• Facility Oversight: Manage daily operations across all wellness facilities, ensuring cleanliness, safety, and service excellence.
• Guest Experience: Uphold a culture of personalized service, ensuring each guest interaction is memorable and exceeds expectations.

Financial Management

• Budgeting: Prepare and manage the annual operating budget and financial forecasts for the wellness department.
• Revenue Optimization: Develop and implement strategies to drive revenue growth through spa services, memberships, retail sales, and special programs.
• Cost Control: Monitor expenses, ensuring efficient use of resources and adherence to budgetary constraints.

Team Development & Human Resources

• Staff Leadership: Recruit, train, and mentor a diverse team of wellness professionals, fostering a collaborative and high-performing work environment.
• Performance Management: Conduct performance evaluations, providing feedback and development opportunities to team members.
• Training Programs: Design and implement comprehensive training programs to ensure staff are knowledgeable about the latest wellness trends and techniques.

Marketing & Community Engagement

• Brand Promotion: Collaborate with the marketing team to develop promotional materials and campaigns that highlight the wellness offerings.
• Community Outreach: Establish partnerships with local organizations and participate in community events to promote the wellness center and attract local clientele.
• Membership Programs: Design and manage wellness membership programs that cater to the needs of the local market, ensuring member satisfaction and retention.

Compliance & Reporting

• Regulatory Compliance: Ensure all wellness operations comply with local health and safety regulations, as well as Fairmont's internal policies.
• Reporting: Maintain accurate records and reports related to financial performance, guest satisfaction, and operational metrics, providing regular updates to senior management.

Qualifications

Education

• Bachelor’s degree in business administration, Hospitality Management, Wellness, or a related field.  Advanced certifications in spa or wellness management are advantageous.

Experience

• Minimum of 5 years in a senior wellness or spa management role within a luxury hospitality environment.

Skills

• Strong leadership and team management capabilities.
• Excellent financial acumen with experience in budgeting and revenue management.
• Proficient in wellness trends, treatments, and holistic health practices.
• Exceptional communication and interpersonal skills.
• Ability to develop and execute strategic marketing initiatives.

Additional Information

Flexibility

• Willingness to work evenings, weekends, and holidays as required by the operation.

Language Proficiency

• Fluent in English; additional language skills are a plus.

Technical Skills

• Proficient in Microsoft Office Suite and Book4Time spa management software systems.