Director of Operations

Company Description

Strategically located in the heart of the IT corridor- Novotel Bengaluru Outer Ring Road brings to you different categories of beautiful rooms that are sleek and contemporary designed, full of modern day amenities suitable for your stay. In proximity to numerous IT parks and corporate hubs notably- Ecospace Business Park, Prestige Techpark, Cessna Business Park, Salarpuria Techparks- Novotel Bengaluru Outer Ring Road offers the perfect residence to travelers across the globe.

Nearby to corporate offices- JP Morgan, Accenture, Honeywell, Deloitte and many more along Sarjapur Road and Marathahalli, Novotel Bengaluru Outer Ring Road brings to you seamless benefits of hosting events and conferences in well-equipped meeting spaces. Bengaluru, besides the Silicon Valley of the country, is close to some of the most significant historical and leisure destinations in South India- Mysore, Coorg, Goa, Munnar, Ooty, Pondicherry to name a few among the long list of leisure destinations.

Job Description

The Director of Operations is responsible for oversight of all operational aspects of the Hotel including the Food & Beverage outlets, Front Office, Housekeeping. In the absence of the General Manager, the Director of Operations shall oversee all aspects of the Hotel operation. Responsibilities include, but are not limited to: Promoting and fostering a cooperative and professional working environment, ensuring positive morale and teamwork, ensuring each department meets budgeted payroll and other expenses, developing and recommending revenue enhancement strategies, and recruiting, supervising and directing the management staff.

• Maintain complete knowledge of:

  • All hotel features/services, hours of operation

  • All room rates, special packages and promotions

  • Daily house count and expected arrivals/departures

  • Room availability status for any given day

  • Scheduled daily group activities.

  • All menu selections available in all outlets

  • F&B outlet layout, table/seat/station numbers, proper table set-ups, room capacities, hours of operation and price ranges.

  • P.O.S. and manual procedures.

  • The department’s financial standing at all times (month-to-date and year-to-date).

• Conduct performance reviews, coaching and counseling and disciplinary action as needed for direct reports in accordance with Hotel and Company standards.

• Ensure that all Hotel and Company standards of service and safety are adhered to in each departments.  

• Research and recommend process improvement as needed in each department.

• Participate in and support hotel and company efforts towards sustainability and environmental initiatives.

• Research and recommend hotel amenities as needed.

• Serve as primary Hotel representative for VIP guests, ensuring accurate, thorough and timely communication with all departments prior to, during and after guest’s stay.

• Maintain knowledge and understanding of monthly Profit & Loss Statement. 

• Ensure each department meets budgeted payroll and other expenses.  

• Oversee the development of annual departmental budgets.

• Be fully aware of budgeted revenues and expenses and consistently strive to maximize revenue and occupancy.

• Promote and foster a cooperative and professional working environment, ensuring positive morale and teamwork.

Qualifications

• Bachelor's degree in Hospitality Management or a related field; a post-graduate degree is preferred.

• Minimum of 5 years of operational experience in a similar role within a luxury or midscale hotel environment.

• In-depth knowledge of hotel operations, with a particular emphasis on Rooms Division and Food & Beverage management.

• Proven strength in financial management, including interpreting financial reports and conducting performance analysis.

• Outstanding interpersonal and guest service skills, with a demonstrated ability to enhance the guest experience.

Additional Information

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities.

Why work for Accor?

• We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
  By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit  https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS