Director Of Operations

Company Description

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Job Description

Novotel Bur Dubai is Looking for Director Of Operations,

What You Will Be Doing:

• Ensure the smooth operation and coordination of the hotel through respective Department Heads (Front Office, Housekeeping, Spa, Food & Beverage, and Culinary)
• Provide leadership that engages and motivates our team of exceptionally guest oriented Heartists
• Direct operational needs to ensure compliance with the hotel’s Annual Budget and 5 Year Strategic Plan
• Provide coaching; leadership development; and goal setting with hotel department heads
• Assist in the preparation of the annual Operations Budget/Plan and achieve the profit objectives therein
• Ensure that monthly financial outlooks for Rooms, Food & Beverage are accurately achieved
• Play a lead role in yield management for Rooms, Food & Beverage
• Be a key player in redevelopment and capital projects from an operations viewpoint
• Handle all guest concerns and ensure effective follow up thereof
• Follow up on all guest comments, responding to any guest complaints or requests
• Provide active leadership role in the culture of Health and Safety and accident prevention
• Act as hotel champion and culture leader in hotel committees
• Assume the responsibilities of the General Manager in his/her absence
• Ensure adherence to brand standards and Accor operational policies
• Monitor guest feedback through Medallia, TrustYou, and other platforms; initiate corrective actions when needed.
• Ensure that all departments meet or exceed internal and external guest satisfaction benchmarks.
• Promote a culture of continuous improvement and innovation.
• Act as a key liaison between the General Manager and operational teams.
• Maintain effective communication with key stakeholders, including owners, corporate offices, and local partners.
• Participate in executive and strategic meetings to align hotel operations with long-term goals

Qualifications

Your Skills and Qualifications:

• Minimum 8-10 years of progressive experience in hospitality operations, including leadership roles.

• Proven experience in upscale or luxury hotel brands; Accor experience preferred.

• Strong financial and analytical acumen.

• Excellent communication, interpersonal, and problem-solving skills.

• Proficiency in hotel systems (Opera, MICROS, etc.) and Microsoft Office.

• Fluent in English; additional languages an asset.