Job Description:
About the Role:
- Protecting Client Restaurant's Bottom Line through monitoring and resolving disputes efficiently. Preferable understanding of restaurant industry and its third party aggregator eg Swiggy, Zomato etc
- Profile should understand how to dispute , what is the dispute process for orders from platforms track, submit, and resolve disputes without the back-and-forth hassle.
- Profile shall have understanding to recover lost revenue faster. Proficient to understand various platforms, monitoring and recovery.
- Achieve KPIs that no dispute is left unresolved, faster and timely dispute is raised within 5 WD , recovery TAT and accuracy.
- Provide clear, accurate evidence for each dispute to increase the likelihood of a favourable resolution.
- Financial reconciliation : comparing actual payouts with estimated payouts, as well as aligning sales data from your POS system with external platforms.Highlighting any discrepancies in real-time.
Responsibilities:
- Quick learner
- Client support
- Mailbox Management
- Resolve issues, and follow up on open items.
Knowledge and Experience:
- Proficiency in English language with excellent oral and written communication skills and Experience in Retail/ Restaurant industry including third party aggregators like Zomato, Swiggy
- Education Qualification - Bachelor's degree or equivalent experience.
- 6+ years of rigorous hands-on experience preferably in a complex, fast paced, matrix and challenging work environment. Excellent Excel skills and various restaurant digital platforms
Reports To: Controller FAO in US and Delivery Dispute Senior Analyst India
Shift Availability: Candidates should be available from 7:30 PM IST to 4:30 AM IST, with flexibility to support outside of these hours as required.