Customer Service System Intern

Company Description

Minor Hotels is at the heart of the world’s most exciting cities, nestled on the world’s most beautiful beaches, and hidden within the most remote jungle retreats. Let us show you the world, from seamless city stays to exclusive safari lodges and luxury resorts on private islands.

Savour world-class dining at our collection of Wolseley restaurants, or sip cocktails with trendy socialites at SEEN. Embrace holistic wellness through revitalising therapies, or embark on the journey of a lifetime by train, luxury cruise or private jet.

Wherever your adventure takes you, we’re there. Discover the world with Minor Hotels.

Job Description

As a Customer Service Platform Intern, you will support the operations and optimization of our Zendesk platform, which serves both external guests and internal teams. This internship offers hands-on experience in customer service technology, process improvement, and cross-functional collaboration. You’ll work closely with the Customer Service Platform Manager and Business Support team to create interactive training content and contribute to real-world platform enhancements.

What You’ll Do

• Support the consolidation of FAQs and internal knowledge base content.
• Document internal processes and contribute to SOPs and training materials.
• Collaborate with Business Support to develop interactive training modules using iorad and Articulate360 for Zendesk agents and light agents.
• Coordinate with internal teams to gather feedback and support platform improvements.
• Participate in minor platform configuration tasks and testing of new features.

Qualifications

• Currently pursuing a degree in Business, IT, Hospitality, or a related field.
• Strong attention to detail and organizational skills.
• Basic understanding of customer service platforms (Zendesk knowledge is a plus).
• Familiarity with digital training tools such as iorad or Articulate360 is an advantage.
• Proficient in Microsoft Excel and comfortable working with data.
• Good communication skills in English (written and verbal).
• Eagerness to learn and contribute in a collaborative environment.

What You’ll Gain

• Hands-on experience with a leading customer service platform (Zendesk).
• Exposure to digital transformation and automation in hospitality.
• Opportunity to work with cross-functional teams and contribute to real projects.
• Experience in creating interactive training content for enterprise platforms.
• Development of analytical, documentation, and communication skills.
• A supportive environment to grow professionally and personally.

Additional Information

• Duration: 6 months
• Start Date:
• Location: Minor Hotels Corporate Office, Bangkok
• Working Hours: Monday to Friday, 9:00 AM – 6:00 PM