Concierge

Company Description

Welcome to Sofitel Cairo Downtown, a new destination in the heart of Cairo, combining luxury, elegance, and French art de vivre, We are seeking a visionary and detail-oriented Director of Banquet to join our team. As a key member of our food and beverage leadership, you will be responsible for overseeing all aspects of our banquet operations, ensuring exceptional customer experiences while maintaining profitability and efficiency.

Job Description

• Provide local information and personalized recommendations
• Keeping up-to-date with local attractions, events, restaurants, and all other tourism aspects to provide accurate information to guests
• Make reservations for dining, entertainment, travel, and transportation
• Providing information about amenities, area, venues, and promotions
• Handle guest requests, complaints, and special arrangements promptly
• Track and manage deliveries, mail, and packages as needed
• Maintain logs of services provided and ensure high satisfaction levels
• Maintaining confidentiality and security of guest information and pertinent hotel data

Qualifications

• Bachelor’s degree in hospitality or related field preferred
• 1+ years of previous customer service experience, within luxury atmosphere 
• Excellent communication and interpersonal skills
• Strong problem-solving and multitasking abilities
• Professional appearance and demeanor
• Knowledge of basic office equipment, including printers, scanners, copiers, etc
• Exemplify strong organizational skills and attention to detail
• Competent working with Microsoft Office suite, including Word, Outlook and Excel
• Possess a positive attitude and be willing to work as part of a team
• Ability to speak a second language is an asset