Cluster Food and Beverage Operations Manager

Company Description

Novotel and Ibis World Trade Centre and Ibis One Central is looking for Cluster Food and Beverage Operations Manager who will support the Cluster Director of Culinary & F&B in leading and enhancing the performance of all Food & Beverage operations across 3 properties. You are responsible for ensuring the consistent delivery of Accor brand standards, driving guest satisfaction, operational excellence, and sustainable profitability across restaurants, bars, banqueting, and in-room dining outlets.

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Job Description

• Supervise day-to-day operations of all F&B outlets across the cluster, ensuring alignment with Accor brand standards and operational procedures.
• Partner with outlet leaders to optimize guest flow, service quality, and team efficiency.
• Conduct regular operational audits and ensure full compliance with Accor’s health, safety, and sustainability policies, including HACCP standards.
• Promote a service culture rooted in Heartist values ensuring every guest touchpoint is warm, authentic, and memorable.
• Monitor guest feedback through TrustYou, and other tools, and lead service improvement initiatives.
• Support the development and execution of brand-aligned promotions and activations.
• Inspire and guide Outlet Managers and Supervisors across properties, ensuring high engagement and a strong learning culture.
• Assist in recruitment, onboarding, cross-training, and succession planning in partnership with Talent & Culture.
• Facilitate F&B learning programs in collaboration with Accor Academy or brand-specific modules.
• Support the Director in driving revenue generation, cost control, and profitability across all outlets.
• Track and analyze financial KPIs including average check, cost of sales, labor productivity, and GOP contribution.
• Contribute to budgeting, forecasting, and strategic business reviews.
• Coordinate cross-hotel promotions, calendar planning, and group-wide F&B initiatives.
• Identify process improvements, digital tools, and sustainability practices to enhance guest experience and operational efficiency.
• Serve as project lead for select activations including culinary pop-ups, theme nights, or regional events.

Qualifications

• Bachelor’s Degree or Diploma in Hospitality, Hotel, or F&B Management.
• Minimum 5–7 years of progressive leadership in Food & Beverage, preferably in upscale or lifestyle brands within the Accor network.
• Cluster or multi-outlet experience is an advantage.
• Proven ability to lead large teams, drive operational excellence, and improve guest satisfaction.
• In-depth knowledge of restaurant, bar, banquet, and IRD operations.
• Strong commercial acumen and analytical mindset.
• Excellent interpersonal, leadership, and communication skills.
• Proficient in Microsoft Office and Accor systems
• Fluent in English; additional languages (especially French or Arabic) are a plus.

Additional Information

Your team and working environment:

Diverse, young and vibrant team