Catering & Conference Services Manager

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

We are seeking a dynamic and experienced Catering & Conference Services Manager to join our team in Cairo, Egypt. As a key player in our organization, you will be responsible for overseeing and coordinating all aspects of catering and conference services in our bustling hospitality environment. This role offers an exciting opportunity to showcase your expertise in one of the most vibrant hospitality markets in the Middle East.

• Manage and coordinate all catering and conference services, ensuring exceptional customer satisfaction and operational efficiency
• Develop and maintain strong relationships with clients, understanding their needs and exceeding their expectations
• Collaborate with multiple departments to ensure seamless execution of events and conferences
• Optimize function space utilization to maximize guest experience and financial performance
• Create and distribute detailed event orders, floor plans, and agendas to all relevant stakeholders
• Conduct pre-event meetings with clients and internal teams to confirm all details
• Oversee on-site event management, ensuring high-quality service delivery
• Handle billing procedures, including deposits and credit applications
• Conduct site inspections and manage inquiries for social events and weddings
• Actively participate in local community events and associations to promote the organization
• Stay updated on industry trends and implement innovative ideas to enhance service offerings
• Train and mentor team members to maintain high service standards

Qualifications

• Bachelor's degree in Hospitality Management or related field
• Proven experience in Catering & Conference Services within a luxury hotel or resort setting
• Strong leadership and interpersonal skills with the ability to manage diverse teams
• Excellent communication skills, both written and verbal
• Proficiency in Microsoft Office applications and event management software
• Detail-oriented with strong organizational and multitasking abilities
• Customer-focused mindset with a track record of exceeding client expectations
• Demonstrated problem-solving skills and ability to make decisions under pressure
• Flexibility to work irregular hours, including evenings, weekends, and holidays as required
• Knowledge of local regulations and health & safety standards related to events and catering
• Ability to adapt to changing priorities and manage multiple projects simultaneously
• Strong negotiation skills and financial acumen to optimize event profitability

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

What is in it for you:

• Employee benefit card offering discounted rates at Accor worldwide
• Learning programs through our Academies
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Hotel Overview:  Overlooking one of Cairo’s most beautiful Nile views, Nile City Towers complex is a business destination claim to Egypt’s corporate success. Built on a total area of 16,000 sqm, Nile City Towers boasts a 170 meter Nile façade and its two towers are an anchor to an exclusive shopping center, upscale housing, a five-star hotel, 8-screen cinema and 4 floors of underground parking.
The spectacular reception leads the way to 566 elegantly designed rooms, suites restaurants, bars and a health club the 25th floor with a comprehensive range of fitness facilities including a signature Willow Stream Spa as well as a sky-high swimming pool.

Physical Aspects of Position (include but are not limited to): 

• Constant standing and walking throughout shift.
• Frequent lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps.

Visa Requirements: Must be legally permitted to work in Egypt.