Company Overview
Gamut HR Solutions is a dynamic recruitment company dedicated to connecting candidates with ideal job opportunities. Specializing in tailored staffing solutions, the company is based in Hyderabad and boasts a team size of 2-10 employees. For more information, please visit our website.
Job Overview
We are seeking a Mid-Level Captain for our esteemed hotel in Hyderabad. The ideal candidate will bring a minimum of 4 years to a maximum of 6 years of experience to the position. This role demands strong leadership, expertise in customer service, and proficiency with hospitality management software.
Qualifications and Skills
- Team Management: Ability to inspire and efficiently manage a cohesive team committed to exceptional hospitality service excellence.
- Leadership (Mandatory skill): Demonstrated leadership skills to guide and motivate a team within a high-pressure hospitality environment.
- Customer Service (Mandatory skill): Exceptional commitment to customer satisfaction with proven experience in guest relations and service delivery.
- Hospitality Management Software (Mandatory skill): Proficiency in industry-standard management software for seamless operational efficiency.
- Event Coordination: Proven ability to coordinate and manage events ensuring smooth operations and valuable guest experiences.
- Conflict Resolution: Skillful in identifying issues and effectively resolving conflicts to maintain a harmonious working and guest environment.
- Operations Management: Understanding and overseeing the daily operations to ensure service standards and financial expectations are met.
- Communication Skills: Strong verbal and written communication skills essential for interacting with staff and guests effectively.
Roles and Responsibilities
- Oversee the daily operations of the hotel restaurant, ensuring high-quality service and guest satisfaction.
- Lead and manage a team of service staff, providing direction and support to ensure operational effectiveness.
- Engagement in guest services, addressing and resolving any issues or complaints professionally and swiftly.
- Coordinate and manage special events and functions within the hotel, ensuring all client expectations are met and exceeded.
- Monitor and implement hotel policies and procedures to ensure compliance with all regulatory requirements.
- Conduct regular training sessions with staff to uphold standards and enhance team performance and service delivery.
- Collaborate with kitchen and other departmental staff to ensure seamless service and operations consistency.
- Actively contribute to marketing efforts to promote the restaurant services, including specials and events, to increase sales revenue.