Captain Waiter/ ess

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking an experienced and professional Captain Waiter/ess to join our esteemed restaurant team in the beautiful island of Phu Quoc, Vietnam. As a Captain Waiter/ess, you will play a crucial role in ensuring exceptional dining experiences for our guests whilst leading and mentoring our service team.

• Oversee and coordinate the daily operations of the restaurant's dining area
• Lead, train, and motivate the waiting staff to maintain high service standards
• Greet and seat guests, ensuring a warm and professional welcome
• Manage reservations and handle special requests or dietary requirements
• Provide detailed menu information, including daily specials and wine recommendations
• Resolve guest complaints promptly and professionally
• Ensure compliance with food safety regulations and hygiene standards
• Assist in inventory management and stock control
• Collaborate with the kitchen team to ensure smooth service flow
• Maintain a clean and organised dining area at all times

Qualifications

• Minimum 3-5 years of experience in fine dining or luxury hospitality
• Previous experience in a supervisory role within food service
• Excellent customer service skills with a strong focus on guest satisfaction
• Demonstrated leadership abilities and team management skills
• Proficiency in restaurant management software
• Fluent in English; additional languages are advantageous
• Exceptional communication and interpersonal skills
• Ability to work under pressure and multitask effectively
• High school diploma or equivalent (required)
• Hospitality management degree or relevant certification (preferred)
• Valid food safety certification
• In-depth knowledge of food and beverage pairing
• Thorough understanding of fine dining etiquette and service standards
• Familiarity with Vietnamese cuisine and culture (preferred)
• Willingness to work in Phu Quoc, Vietnam

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.