Bell Desk Associate

Company Description

Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.

Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre

Job Description

Prime Function:

• Responsible for handling guests’ luggage & greeting the guests as per guidelines & standard phrases.
• Perform all other assigned duties, and adhere to hotel’s standards of performance, appearance, and conduct.
• Responsible for providing courteous and competent services to the guests.
• Any matter which may effect the interests of Grand Mercure Bengaluru at Gopalan Mall should be brought to the attention of the Management.
• Effectively communicate any problem, challenges, complaints / feedback immediately to the duty manager & other team members.
• Provide effective support to the team to enable them to provide a range of effective and efficient services.
• Respond to guest’s queries by resolving issues in a timely and efficient  manner to ensure customer satisfaction.

• Operational Management

• Ensure to possess complete and thorough product knowledge of the hotel, their and the scope of services of the hotel provides.
• Ensure to handle the luggage in a courteous and efficient manner.
• Responsible for the timely and efficient delivery of services to the guests ensuring the highest standards of presentation at all times.

Qualifications

Diploma/Degree in Hotel Management