Barista

Company Description

An architectural surprise inspired by an Egyptian aesthetic, 5-star Raffles Dubai offers the luxury of city-centre space, impeccable service and sophisticated Asian style. A 15-minute drive from Dubai International Airport, it is ideally located in the business and shopping district, adjacent to Wafi Mall and close to the magnificent Khan Murjan souk and the convention centres.

Job Description

PURPOSE OF POSITION

An enthusiastic and detail-oriented Barista responsible for delivering outstanding beverage service, upholding Raffles brand and LQA standards, and contributing to the overall guest experience through product knowledge, presentation, and personalized service.

Key Responsibilities:

• Ensure consistent adherence to LQA, HACCP, and brand service standards across all beverage operations.
• Prepare and serve a variety of specialty coffees, teas, mocktails, and cocktails with precision and presentation aligned to brand expectations.
• Accurately follow all beverage recipes and portion specifications, maintaining high quality and minimizing waste.
• Warmly engage with guests, take orders efficiently, and make tailored recommendations on beverage pairings.
• Maintain cleanliness and hygiene across the bar and workstation in compliance with health, safety, and hygiene protocols.
• Monitor inventory levels and proactively report restocking needs for beverages, ingredients, barware, and tools.
• Set up and close down the bar area, including mise-en-place, equipment cleaning, and maintenance routines.
• Operate the Point-of-Sale (POS) system to process orders, close checks, and perform cashiering procedures accurately.
• Support the Food & Beverage team during busy service periods; assist with restocking, bussing, and table resetting as needed.
• Promote and upsell daily specials, seasonal beverages, and premium items to enhance revenue.
• Ensure compliance with local licensing laws and responsible service of alcohol where applicable.
• Stay informed on hotel updates, outlet memos, and VIP guest arrivals, taking appropriate action where necessary.
• Maintain detailed knowledge of all food and beverage menu items, including ingredients, preparation methods, and presentation.
• Provide unobtrusive and professional food & beverage service, using appropriate service ware at all times.
• Report guest concerns and feedback to the supervisor or manager, including how it was handled.
• Assist with maintaining restaurant cleanliness, organization, and stock levels, including condiments and operating equipment.
• Participate in training initiatives, act as a role model to colleagues, and support team members throughout the shift.
• Assist in the supervision of the outlet, ensuring consistency and service excellence during operations.
• Take ownership of personal performance, support colleague development, and lead by example.
• Learn and utilize operational systems including MICROS, OPERA, and internal communication platforms.
• Support other outlets or extended shifts as required based on operational needs.
• Understand outlet KPIs and management goals, and contribute toward achieving targets.
• Carry out any additional tasks assigned by management in line with operational needs.

Qualifications

Qualifications:

• Minimum of secondary school education.
• Barista and/or bartending certification is preferred.

Experience:

• 1–2 years experience in a 5-star hotel or luxury F&B environment.
• Proven barista and/or bartender experience in a café, restaurant, or hotel setting.
• Knowledge of beverage preparation techniques, classic cocktails, mocktails, and brewing methods.
• Familiarity with Micros, Opera, and cash-handling processes.
• Strong understanding of 5-star service delivery, guest engagement, and up-selling techniques.
• Flexible with shifts and available for extended hours during peak operations

Additional Information

Raffles Dubai Sheikh Rashid Road, Wafi121800 Dubai, United Arab Emirates