AV Specialist - FIVE Palm Jumeirah

An Exhilarating Opportunity

Are You Ready for a Daring Challenge with The World’s Hottest Luxury Hotel Group? Disruptive by Design, FIVE Hotels and Resorts is Redefining ‘FIVE-Star’ Hospitality and Setting the Gold Standard across the Industry.

Join the FIVE Tribe - and Get Ready to Make Waves.

The Candidate

A Driven Self-Starter, you have Excellent Communication, Leadership and Organisational Skills. As an Astute Creative and Critical Thinker, you can Conceptualise and Implement Innovative Solutions in a Fast-Paced Environment. Not even the Smallest Detail Escapes Your Keen Eye and You Execute Tasks Proactively with Precision and Finesse. A ‘Can-Do!’ Attitude Coupled with An Inherent Flair for Taking Ownership Makes You a Highly Motivated Go-Getter.

Your Outgoing and Approachable Nature enables you to Seamlessly Connect with other ‘FIVERs’ and key Stakeholders, ensuring that Their and Your Journey at FIVE is nothing short of Sensational. Joining our Information Technology Team as an Audio Visual Specialist will Empower you to deliver Exceptional Experiences across our award-winning Lifestyle Destinations. Jump on Board and Unlock your Potential in a Buzzing Environment that will take your Career to New Heights!

What We’re Looking For

• A Bachelor's degree in Information Technology, Computer Science, or a related field is preferred.
  
• A proven track record as an Audio Visual Specialist or similar role in the Hospitality Industry.
  
• Strong technical knowledge of Audio Visual Equipment, including Sound Systems, Video Conferencing Systems, Projectors, and Lighting Systems.
  
• Demonstrated proficiency in setting up and operating Audio Visual Equipment and Software, such as Crestron, Extron, or others.
  
• A knowledge of and familiarity with Event Production and Coordination processes.
  
• Superior Problem-Solving and Troubleshooting Skills and the Competence to address Technical Issues quickly and effectively.
  
• Remarkable Time Management and Multi-Tasking skills to deliver a ‘FIVE-Star’ Experience in dynamic and competitive operational environments.
  
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
  
• Finds Creative Solutions and takes Ownership of all Duties and Tasks assigned, while ensuring an unparalleled Journey at FIVE.
  
• Excellent communication and interpersonal skills, leveraging strong verbal and written skills to engage effectively with Guests, FIVE Tribe Members, and stakeholders.
  
• Flexibility to work a variety of shifts, including weekends and holidays, based on the requirements of the Hotel.
  
• Sensational Teamwork and Collaboration skills to work effectively within a group and across departments with Fellow ‘FIVERs.’
  
• A hands-on attitude, fuelled by a ‘Can-Do!’ Spirit.
  

Key Responsibilities

• Supports the team in overseeing and orchestrating Audio Visual Operations throughout the Hotel's diverse spaces, including Function Rooms, Dining Concepts, open and expansive Beaches, Indoor and Outdoor Pools, and vibrant Club Environments, maintaining an unparalleled standard of service and technical finesse.
  
• Provides assistance in the setup, operation, and meticulous upkeep of Audio Visual Equipment across the hotel, encompassing sophisticated Sound Systems, state-of-the-art Projectors, Lighting Fixtures, Video Walls, and premium DJ Equipment.
  
• Works closely with Cross-functional Teams like the events team, restaurant personnel, beach and pool attendants, and club management to understand and deliver on their Bespoke Audio Visual Requirements for Our and our Guests’ ‘FIVE-Styled’ Events.
  
• Collaborates with the Information Technology Team and other Departments to integrate Audio Visual Systems with the hotel's network infrastructure, ensuring seamless connectivity and compatibility.
  
• Supervises the setup, operation, and meticulous upkeep of Audio Visual Equipment across the hotel to ensure it is in ‘FIVE-Star’ Condition at all times.
  
• Performs regular Inspections and Tests to ensure systems are functioning optimally, meet quality standards, and comply with safety regulations.
  
• Maintains an inventory of Audio Visual Equipment, Tracks Usage, and coordinates Repairs, Replacements, or Upgrades as necessary.
  
• Remains abreast of cutting-edge Industry Trends, Emergent Technologies, and Advancements in Audio Visual Equipment pertinent to hotel, restaurant, beach, pool, and club settings, offering recommendations for enrichments or upgrades to the Hotel’s Audio Visual Infrastructure.
  
• Liaises with external Audio Visual Vendors to coordinate Equipment Rentals, Repairs, and Technical Support as needed. Maintains relationships with suppliers and ensures Cost-effective Procurement of equipment and accessories.
  
• Conducts Training Sessions for our FIVE Tribe on the proper use of Audio Visual Equipment. Prepares and maintains Detailed Documentation, including User Manuals and Troubleshooting Guides.
  
• Provides Technical Assistance and Troubleshooting Support to guests using Audio Visual Equipment in guest rooms or public areas.
  

The Team

‘FIVERs’ are Cultured yet Chic, Confident yet Self-Effacing, and Work Hard to Play even Harder. As a FIVE Tribe Member, you'll Personify the distinct ‘Vibe at FIVE’ and apply it to create Insta-Perfect Experiences for our Guests that keeps them Coming Back for More. If you Dream of being surrounded by Like-Minded Individuals who share your Passion for Delivering Unforgettable Moments that last a Lifetime – then Look No Further and Unleash your Next-Level Potential.

Sustainable Indulgence at FIVE

FIVE is a leader in Sustainable Luxury Living and Hospitality, with its UAE-based Destinations being the first and only Hotels in the UAE to obtain the International Renewable Energy Certificates (I-REC) for achieving 100% renewable electricity for 2022. The company's Science-Meets-Styled ‘Sustainable Indulgence’ Ethos has led to a completely LEED Platinum-certified operational hospitality portfolio. FIVE Palm Jumeirah and FIVE Jumeirah Village are also 3 Star SPIRE Rated Smart Buildings. FIVE Zurich, the only LEED Platinum hotel in Switzerland, achieved an impressive 84 Points under LEED v4's BD+C and ID+C rating system, making it one of just five hotels worldwide to receive Platinum Certification. FIVE illustrates its Commitment to making ‘Sustainability without Compromise on Luxury Living’ central to its Future Vision, with FIVE LUXE already on track to acquire LEED Platinum (BD+C). These Achievements highlight FIVE’s Comprehensive and Committed Scope of Sustainability Strategy permeating Operations, Governance and Community.

An Equal Opportunity Employer

The FIVE Tribe represents over 70 nationalities across its over 1500 ‘FIVERs.’ FIVE is Committed to Hiring a Diverse and Inclusive Workforce as an Equal-Opportunity Employer. Accordingly, FIVE does not discriminate based on disability, race, age, sex, gender, sexual orientation, ethnicity, religion or belief, nationality, marital status, or any other basis protected under national or local laws. Ranked 10th on the Great Workplaces in the UAE 2023 list of Large Organisations, the FIVE Tribe is more than a group of people working together – it is a Family bonded by common Values and Goals, Celebrating People, Culture and Diversity.

About FIVE Hotels and Resorts

FIVE Hotels and Resorts prides itself on being Disruptively Different and Daringly Unique. Our Growing Portfolio of Lavish Destinations are the epitome of Glamour and Experiential Luxury, and currently consists of FIVE Palm Jumeirah, FIVE Jumeirah Village, FIVE Zurich and FIVE LUXE. Joining our Exceptional FIVE Tribe means you are part of a team who Breaks Boundaries and offers Unbeatable Next-Level Experiences at FIVE’s award-winning Hotels, Dining Concepts, and 360-Degree Immersive Nightlife Venues. As part of the Accomplished FIVE Tribe, you will be part of a group of High Achievers who Fearlessly Challenge Conventions on a Global Stage.