Assistant Spa Manager - Russian Speaker

Company Description

Swissotel Sharm El Sheikh All-Inclusive Collection resort offers an unforgettable vacation for its guests with a sense of luxury service nested with nature, with a wide range of accommodation types, from rooms and suites featuring contemporary designs, including a unique side for adults.

All this in the peaceful surroundings of beautiful gardens, swimming pools, magnificent landscapes, a wide variety of à la carte restaurants, and particular spa services. Esteemed guests are welcome to relax and unwind in a quiet and elegant setting in the resort and enjoy a genuine experience of leisure, pleasure, and successful meetings.

Join our motivated and vibrant team and build your career with us.

Job Description

The Spa Assistant Manager oversees the complete operations of the Spa, Wellness Center, Fitness & Recreational facilities. The role ensures an elevated guest experience, drives revenue growth, maintains operational standards, and leads a team of therapists, trainers, and Spa staff. The assistant manager is responsible for enhancing lifestyle, fitness and longevity offerings aligned with Swissotel brand standards.

Key Responsibilities:

1. Spa & Wellness Operations

• Manage daily operations of Spa, Wellness facilities, and GYM areas.
• Ensure smooth scheduling, guest flow, booking accuracy and service consistency.
• Maintain hygiene, equipment quality, safety and ambience across all wellness spaces.
• Oversee treatment protocols, products, linen management and inventory control.

2. Wellness & Longevity Programs

• Develop bespoke longevity-focused programs (stress management, sleep, immunity, nutrition, etc.).
• Introduces new healing modalities, alternative therapies & holistic wellbeing programs.
• Collaborate with wellness specialists – yoga, meditation, physiotherapy, breath-work, Ayurveda.
• Monitor guest outcomes and continuously enhance treatment menus & rituals.

3. Fitness & Recreation Management

• Supervises Gym, Training Studio, Pool, Group Class Rooms and Outdoor Recreation areas if needed.
• Plan and schedule group fitness sessions, personal training, aqua workouts, sports activities.
• Ensure implementation of safety rules, lifeguard and pool supervision protocols.
• Promote recreational activities for resident guests and members.

4. Guest & Member Experience

• Ensure warm, bespoke and anticipatory service for all guest touchpoints.
• Handle guest concerns with empathy and swift resolution.
• Drive membership programs, retention strategies and loyalty experiences.
• Personalize journeys for long-stay guests, spa retreats & VIP guests.

5. Financial Management

• Prepare and monitor department budget, targets and monthly revenue forecast.
• Enhance treatment sales, fitness packages, retail and membership revenue.
• Track KPIs: Occupancy%, Average Treatment Rate, Retail Conversion, Member Retention.
• Control expenses, manpower costs and procurement.

6. Sales & Business Growth

• Build marketing partnerships with health brands, yoga schools, wellness influencers.
• Curate seasonal promotions, festive wellness events and rejuvenation packages.
• Collaborate with hotel marketing for social media, campaigns and brand visibility.
• Drive corporate tie-ups, fitness memberships and long-term wellness programs.

7. People Leadership

• Hire, train and mentor therapists, fitness trainers, service team and recreation staff.
• Conduct regular skill-up sessions, grooming, treatment standards training.
• Build a culture of mindfulness, warmth, discipline and professional grooming.

8. Standards, Safety & Compliance

• Uphold Swissotel service and wellness standards at every interaction.
• Ensure statutory compliance for spa, pool, fitness equipment & water quality.
• Lead emergency readiness: CPR, first-aid, pool rescue, fire & evacuation protocols.

ortlist

Qualifications

• Minimum 2–3 years in luxury spa/wellness management (hotel experience preferred).
• Knowledge of spa therapies, wellness sciences, fitness & recreational operations.
• Leadership capability with team motivation, coaching and training experience.
• Strong commercial mindset with ability to drive revenue and manage P&L.
• Excellent interpersonal skills and guest-relationship management approach.
• Ability to work flexible schedules, peak seasons, weekends & holidays.
• Fluency in English and Russian languages.

To apply