Job Responsibilities:
Assist the Restaurant Manager in daily operations, ensuring smooth and efficient service.
Supervise restaurant staff, including waiters, hosts, and support personnel, ensuring high performance and motivation.
Oversee guest satisfaction by resolving complaints promptly and professionally.
Ensure all hygiene, sanitation, and safety standards are met in compliance with hotel policies.
Monitor inventory levels of food, beverages, and restaurant supplies; coordinate with purchasing when needed.
Train new team members and support ongoing staff development through coaching and mentoring.
Assist in staff scheduling and shift planning to ensure adequate coverage during peak and off-peak hours.
Support in the implementation of promotional campaigns and upselling strategies to maximize revenue.
Maintain accurate records of daily operations, including cash handling, billing, and reporting.
Collaborate with the kitchen and hotel departments to ensure seamless guest experiences.
Requirements:
Bachelors degree in Hospitality Management or relevant field.
4 - 5 years of experience in a supervisory or assistant management role in F&B or hospitality.
Strong leadership, organizational, and interpersonal skills.
Familiarity with POS systems and restaurant management software.
Customer-service oriented with a hands-on approach.