Assistant Reservations and Revenue Manager

Company Description

Raffles and Fairmont Makati offer a refined blend of heritage, luxury, and contemporary elegance in the heart of Manila’s financial and commercial district. With world-class hospitality and exceptional service, both hotels create an atmosphere of sophistication and comfort, making them premier destinations for business and leisure travelers alike.

Together, they feature 312 exquisitely designed accommodations, including 32 exclusive suites at Raffles Makati and 280 elegantly appointed rooms and suites at Fairmont Makati, complemented by exceptional dining experiences, luxurious spa treatments, and modern business facilities.

At Raffles Makati, guests enjoy an intimate retreat enriched by legendary Raffles Butlers, a deep connection to art, literature, and culture, and an ambiance of timeless refinement. Meanwhile, a sophisticated urban sanctuary awaits guests at Fairmont Makati, where they can experience skyline views, seamless luxury, and effortless modern indulgence in a world-class setting.

Job Description

• Provides support to revenue strategy and analysis, such as monitoring market trends and competitor activity, maintaining accuracy across reservation platforms, leading revenue meetings, and helping prepare monthly forecasts, budgets, and business plans.
• Prepares reports, oversees billing arrangements, assists in group handling and checking of block set-up, and maintains communication with major sources of business.
• Trains newly hired colleagues in the department on the hotel standard for reservations handling, conducts performance evaluation, recommends and conducts departmental trainings, and assists in the preparation of the monthly roster of the department.

Qualifications

• Graduate of a degree in Hospitality Management or any related field is an asset.
• A minimum of four (4) years of relevant experience in reservations and revenue is an advantage.
• Strong leadership, verbal and written communication skills, and a keen sense of detail.
• Proficiency in relevant software such as Opera, Microsoft applications and other relevant applications.