Assistant Manager - IRD - Pullman Chennai Anna Salai

Company Description

Pullman Chennai Anna Salai offers 232 stylish rooms, a swimming pool, fitness center, spa, two signature dining venues, versatile banquet spaces, boardrooms, and social lounges-ideal for business and leisure travelers. The hotel is perfectly equipped to host a wide range of MICE events, featuring versatile modular venues that can accommodate up to 400 guests, from intimate meetings to grand celebrations.

Job Description

 Operations

• Ensures guests are well looked after, from the moment they arrive to the time they leave
• Enquires whether guests are satisfied  with the IRD experience
• Offers attentive service to guests, adapting to any constraints
• Establishes good relations with guests, offering advice and fostering customer loyalty
• Ensures guests are well looked after, from the moment they arrive to the time they leave
• Enquires whether guests are satisfied  with the IRD experience
• Offers attentive service to guests, adapting to any constraints
• Establishes good relations with guests, offering advice and fostering customer loyalty

Financial

• Takes part in inventories and manages stocks under his/her responsibility
• Increases revenue for the point of sale through additional sales techniques
• Prepares and analyses financial reports/results and implements corrective actions as necessary
• Manages the outlet cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
• Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.

Other Responsibilities

• Maintain complete knowledge of all food & beverage services, contents &preparation methods, outlets and hotel services/features
• Be well versed in hotel fire & life safety/emergency procedures
• Attend all briefings, meetings and trainings as assigned by management
• Report for duty on time wearing clean and complete uniform at all times
• Maintain a high standard of personal appearance and hygiene at all times
• Perform other reasonable duties assigned by the Management of the Hotel

Main Complexity/Critical issues in the Job

• Managing multiple events with highest levels of proficiency.

Qualifications

• Degree in Hotel Management/ any other graduate
• Additional certification(s) in Food & Beverage will be an advantage
• Good reading, writing and oral proficiency in English language
• Ability to speak other languages and basic understanding of local languages will be an advantage
• Minimum 1 year of relevant experience in a similar capacity
• Working knowledge of MS Excel, Word, & PowerPoint

Additional Information

• WHAT IS IN IT FOR YOU:
• Come As You Are
• Work With Purpose
• Grow, Learn and Enjoy
• Explore Limitless Possibilities