Assistant Manager Guest Services

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

• Manage daily operations, including staff scheduling and inventory management.
• Manage Guest service and relations.
• Train and orient new team members.
• Conduct pre-shift meetings and brief the team on daily goals.
• Appraise staff performance and motivate the team. 
• Ensure all brand standards and standard operating procedures (SOPs) are consistently implemented. 
• Coordinate with the kitchen to ensure timely and accurate order delivery.

Qualifications

• Previous pre-opening and Accor experience is an advantage.
• Excellent management and organizational skills.
• Ability to maintain high service levels under pressure.
• Bachelors in Hotel Management along with at least 2 years of supervisory F&B experience, and strong leadership and communication skills.