Financial
- Takes part in inventories and manages stocks under his/her responsibility
- Increases revenue for the point of sale through additional sales techniques
- Prepares and analyses financial reports/results and implements corrective actions as necessary
- Manages the outlet cost in accordance with the expense budgets and insures efforts to reduce costs and expenses without compromising on quality.
- Ensures strict adherence to Outlet Internal bill settlement policy, as per the company/hotel guidelines.
Operational
- Organizes the work for the team, including the need to multi-skill in employees for job requirements
- Ensures information is properly passed on to the team (briefings and debriefings with the kitchen staff etc)
- Continuously takes initiatives to enhance and improve the team member’s product knowledge.
- Takes initiative to maintain and update repeat guest history and regularly communicates the same to the team members, during outlet briefings etc.
- Ensures prompt guest recognition on the basis of VIP list / repeat guests as per the guest history.
- Ensures the point of sale is prepared to a high standard in order for:
• Taking guests' orders
• Equipment is used correctly
- Takes the global level of activity into account when managing the flow of guests, placement at tables and reservations
- Checks the quality, speed and overall efficiency of the team/waiting staff.
- Ensures that the Back of the house service areas are maintained as per the hotel standards.
Business plan /Analysis
- Supervises the team's sales attributes
- Analysis the outlets sales and revenue and strives to achieve and exceed the Financial budgets
- Makes efforts to train the team in up-selling and suggestive selling techniques
- Helps increase guest loyalty through quality of service
- Consistently review the VOG report to enhance guest experience
Team Management
- Evolves working methods in line with brand philosophy\
- Respects labor law, particularly when preparing work schedules
- Integrates, trains and manages personnel and assists team members to improve their skills and provides support for career development
- Ensures his/her staff are well presented (clothing, personal hygiene etc)
- Ensures smooth coordination between the different departments (dining rooms, kitchens, bars, lobby etc)