Assistant Learning & Development Manager (National Under Local Contract) - Pullman Phu Quoc Beach Resort

Company Description

Pullman Phu Quoc Beach Resort, in style upscale Resorts connecting performance with enjoyment

Pullman Phu Quoc Beach Resort strike the perfect balance for a new generation of hyper-connected and sophisticated travelers. Whether connecting performance and enjoyment, efficiency and well-being, business and leisure – it's always patently Pullman. 
 

Our spirit of service, to be in-tune with our brand promise, is supported by 3 strong characteristics: Drive, Open-mindedness, Forward-thinking

Job Description

We are seeking an enthusiastic and skilled Assistant Learning & Development Manager to join our team in Phu Quoc, Vietnam. In this role, you will play a crucial part in shaping the learning journey of our colleagues and contributing to the overall success of our organization. As a key member of our People & Culture team, you will be responsible for developing and implementing comprehensive learning strategies that align with our business objectives and foster employee growth.

• Collaborate with department heads to identify learning needs and develop targeted training solutions
• Design and deliver engaging training sessions, workshops, and seminars on various topics including customer service excellence, leadership development, and technical skills
• Implement and manage a world-class onboarding experience for new colleagues, ensuring a seamless orientation and departmental integration
• Utilize diverse learning methodologies and technologies to create effective and engaging learning experiences, including e-learning modules and on-the-job training
• Responsible for management: Atiom, Typsy, and Accor training programs
• Evaluate the effectiveness of training programs through feedback, assessments, and performance metrics
• Act as a mentor and coach to support the professional growth and development of employees at all levels
• Stay informed about industry trends and best practices in learning and development to ensure our programs remain current and impactful
• Maintain accurate training records and generate comprehensive L&D reports
• Support succession planning and career development initiatives through individual development plans and coaching
• Assist in organizing employee engagement activities and recognition programs
• Promote a positive and inclusive workplace culture, embodying our organization's values

Qualifications

• Bachelor's degree in Human Resources, Hospitality, or a related field; advanced degree preferred
• Minimum of 2 years of experience in Learning & Development, preferably in a hospitality or service-oriented industry
• Strong knowledge of adult learning principles and instructional design methodologies
• Excellent presentation, facilitation, and coaching skills
• Outstanding communication, interpersonal, and organizational abilities
• Proficiency in MS Office suite and experience with Learning Management Systems (LMS)
• Familiarity with e-learning platforms and digital learning tools
• Demonstrated experience in developing and implementing successful training programs
• Strong analytical and problem-solving skills
• Ability to work independently, take initiative, and manage multiple priorities in a fast-paced environment
• Collaborative mindset with the ability to build strong relationships across teams
• Adaptable and flexible approach to work
• Fluency in English; additional languages are a plus
• Passion for people development and commitment to fostering a positive work culture