Assistant Front Office Manager

Company Description

Established in 2000 in Turkey, Rixos pioneers the ‘ALL Inclusive, ALL Exclusive’ concept, inviting guests to discover a world of possibilities, with luxurious stays, inclusive of culinary delights from around the globe, live entertainment, daily sports, and fitness activities, sensorial spa and wellness journeys and fun-filled kids and teens activities. Each Rixos property presents a unique experience inspired by local culture, global influences, and our Turkish heritage, all within a setting of unparalleled luxury.

Job Description

We are seeking an enthusiastic and detail-oriented Assistant Front Office Manager to join our luxury hotel in the beautiful island of Phu Quoc, Vietnam. In this pivotal role, you will support the daily operations of the Front Desk and hotel communication teams, ensuring a seamless and exceptional guest experience from arrival to departure.

• Assist in overseeing the day-to-day operations of the Front Desk and hotel communication teams, maintaining a high standard of guest service
• Act as a leader on the floor, greeting guests, addressing concerns professionally, and serving as Manager on Duty when required
• Ensure the lobby and public areas maintain a consistently polished, luxury presentation
• Conduct regular walkthroughs to identify opportunities for service recovery and presentation enhancement
• Collaborate with other departments to ensure a unified and welcoming arrival experience
• Assist in preparing schedules and coordinating shift coverage to support optimal guest service
• Support the induction, mentoring, and ongoing training of colleagues, fostering a culture of excellence
• Promote an engaging team environment by recognising success and offering constructive feedback
• Monitor and analyse guest feedback to enhance service strategies and guest satisfaction
• Maintain close collaboration with Housekeeping, Engineering, and Food & Beverage teams
• Ensure compliance with all safety, emergency, and cash-handling protocols
• Contribute to the development of innovative solutions to improve guest experiences and operational efficiency

Qualifications

• Minimum of 1 year of leadership experience in front office or rooms division operations, preferably in a luxury hotel environment
• Experience with Opera PMS and guest engagement platforms such as TrustYou is desirable
• Demonstrated ability to lead high-performing teams in a fast-paced, guest-facing environment
• Excellent communication skills with strong conflict resolution and service recovery abilities
• Passion for luxury hospitality, team development, and creating memorable guest experiences
• Flexible approach to work, including evenings, weekends, and holidays, as required by business demands
• Degree or diploma in Hospitality Management or a related field is advantageous
• Computer literacy required: Windows, MS Office, Property Manager, and hotel communication systems
• Fluency in English and Vietnamese; knowledge of other languages is a plus
• Familiarity with local culture and tourism in Phu Quoc, Vietnam
• Strong organisational skills and attention to detail
• Ability to work collaboratively in a team-oriented environment
• Customer-focused mindset with a goal-oriented approach to service excellence
• Empathetic and adaptable, with the ability to anticipate and meet diverse guest needs

Additional Information

What awaits you...

• The opportunity to join an international and innovative and fast-growing group, committed not only to building new hotels, but to creating a global brand.
• The ability to challenge the norm and work in an environment that is both creative and rewarding.
• Be part of a team that is very passionate about creating great hospitality experiences and exploring new locations with every opportunity.
• A competitive package and plenty of development opportunities.