Assistant Executive Housekeeper (National Under Local Contract) - Pullman Phu Quoc Beach Resort

Company Description

Pullman Phu Quoc Beach Resort, in style upscale Resorts connecting performance with enjoyment

Pullman Phu Quoc Beach Resort strike the perfect balance for a new generation of hyper-connected and sophisticated travelers. Whether connecting performance and enjoyment, efficiency and well-being, business and leisure – it's always patently Pullman. 
 

Our spirit of service, to be in-tune with our brand promise, is supported by 3 strong characteristics: Drive, Open-mindedness, Forward-thinking

Job Description

Pullman Phu Quoc Beach Resort is seeking a highly organized and efficient Assistant Executive Housekeeper to join our team in Phu Quoc, Vietnam. This role offers an exciting opportunity to contribute to the success of our luxury resort by ensuring exceptional cleanliness and guest satisfaction.

Business Performance

• Assist Executive Housekeeper in preparing periodical department budget & forecast, manage all operational costs within budgets.
• Assist Executive Housekeeper in monitoring and controlling inventories for operating equipment including linen, crockery and glassware where applicable.
• Assist Executive Housekeeper in preparing and analyzing monthly P&L and month-end reports, identify deviation from business plan goals.
• Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the department.

Operation

• Compile and update Standard Operating Procedures for all areas of responsibility periodically.
• Ensure that all auditing and reporting standards are conveyed to staff and adhered to.
• Ensure that guests enjoy impeccable housekeeping product and that services offered by team members are offered in a timely manner.
• Conduct quality control inspections of all areas of the hotel and share results with the team.
• Work with Chief Engineer to maintain areas of the hotel to the highest standards and assist in scheduling periodic property maintenance followed by spring-cleaning.
• Conduct monthly Staff Meetings and daily briefings with Operational Managers.
• Manage all outside contractors relating to his/her department ensuring that they follow all hotel policies.
• Oversee operations of Laundry and Linen, Flower and Decoration and Butler Service.

Team Management

• Interview, select and recruit Housekeeping employees.
• Identify and develop team members with potential
• Conduct performance review with the team.
• Constantly monitor team members’ appearance, attitude and degree of professionalism.
• Develop, conduct maintain all staff training programs for team members, focusing on their development needs, providing them with new skills to meet the changing needs of the business.
• Prepare weekly staff schedules keeping in mind anticipated business, operating budgets and standards of service.
• Prepare payroll and gratuity reports.
• Conduct monthly departmental meetings to provide information to team members, obtain their feedback, rectify operation issues and provide a regular forum for department communication.
• Manage organization and cleanliness of departmental areas by conducting weekly walk through.
• Perform other duties assigned by the Management.

Qualifications

Knowledge and Experience

• Bachelor's degree in Hospitality Management or related field (preferred)

• Additional certification(s) from a reputable Hospitality Management school will be an advantage.

• Minimum 6 years of Housekeeping experience with 3 years at a management level.

• Excellent reading, writing and oral proficiency in English language.

• Ability to speak other languages and basic understanding of local languages will be an advantage.

• Good working knowledge of MS Excel, Word, & PowerPoint.

• High degree of professionalism with sound human resources management and business acumen capabilities.

Competencies

• Strong leadership, interpersonal and training skills.

• Good communication and customer contact skills.

• Results and service oriented with an eye for details.

• Ability to multi-task, work well in stressful & high-pressure situations.

• A team player & builder.

• A motivator & self-starter.

• Well-presented and professionally groomed at all times.