Area Manager AOM

HBX Group is the world’s leading technology partner, connecting and empowering the world of travel. We’re game-changers, disruptors, the people who bring together local and global brands in accommodation, transport, activities and payments through our network of 300,000 hotels worldwide, 60,000 hard to reach high value clients such as tour operators, travel agents and loyalty schemes across 140 source markets. We are tech-driven, with a customer-first philosophy, and commercial teams whose knowledge and relationships on the ground are second to none. And of course we have an amazing team! Our people, Team HBX Group, are the beating heart of the company who we encourage to ‘move fast, dream big and make the difference’ every day. In fact, we believe that it is tech + data + people that truly sets us apart in the market, alongside our ‘global approach, local touch’ mentality. We’re headquartered in Palma, Mallorca and employ around 3,500 people worldwide.

JOB DESCRIPTION:

Responsibilities:

Area strategy

• Work very closely with the Regional Manager on the plans and follow-up to deploy the corporate and the commercial strategy defined

• Implement and embrace effectively a consultative selling strategic approach across the area within the sub-region

Communication & Collaboration

• Ensure effective communication and collaboration with their teams and with other key stakeholders within the organization.

• Embrace the tandem attention model approach to foster their collaboration

• Provide regular updates to their teams and Regional Manager on the performance and progress towards goals and objectives

• Work closely with the Area Managers of the rest of areas to ensure smooth collaboration and best practice sharing

Leadership

• Lead, develop, mentor & coach team effectively and enable them to achieve company desired targets.

• Active participation in key negotiations to observe and provide feedback on areas to improve

• Foster a positive work environment that encourages teamwork, professional growth and talent retention

• Conduct regular reviews with direct reports and the rest of the team members within the region to provide constant feedback

• Ensure capability and skillset building for all Area Managers and Frontline teams

Business performance management

• Ensure the team remains constantly agile in line with the regional objectives

• Identify growth opportunities via comprehensive and data-driven strategies aligned to market trends

• Monitor results and implement the necessary actions in case of possible deviation and based on performance analysis

• Drive performance versus each KPI to fulfill the need of our clients and ensure growth and profitability for the company

• Conduct performance evaluations and provide the necessary feedback to support the overall results of the area and the team´s growth

External relationships

• Develop and maintain relationships with external stakeholders, including customers, hotel partners and regulatory organisations in the area within the sub-region

• Support and set an example in front of the teams on a hotel consultative selling approach towards our key partners

• Active participation in negotiations and optimisation with key strategic accounts in the sub-region

• Represent the company at industry events, conferences and trade shows

Compliance

• Understand regulations within the sub-region and ensure the teams are aware and trained on protocols

• Ensure ethical compliance and the company´s code of conduct is respected across their teams

Tool & Process adoption

• Implement change management strategies to facilitate smooth adoption and minimize resistance on the usage of new tools or processes

• Lead the implementation of the new tools and processes ensuring they are deployed effectively.

• Monitor and ensure continuity of the usage and adoption of tools and processes aligned with the company objectives

• Ensure standardization across the team to ensure consistency and efficiency

Collaboration

• Work closely with the account developer Specialists on the transition of hotels and clusters to be moved to differentiated wihin their area (strategic acquisitions, SPAs, etc)+

• Work closely with their Direct channel Manager team (if any) to accelerate the Ecosystem deployment and new deals acquisition in their area

• Maintain close relationship with other Area Managers to foster collaboration and best practice sharing

• Work closely with other departments to ensure smooth operation (marketing, operations, commercial enablement hub, SPA specialists, commercial optimisation, competitiveness, etc)

Digital & Self-set approach

• Embrace the Digital approach wihtin the teams to ensure our hotel partners have a better understanding of the value and the capabilities available in order to increase overall adoption and impact on business conversion

• Ensure the teams are actively promoting the usage of the partner portal and the advantages and benefits that can bring to their business

Qualifications:

• Strong command of English; additional languages are a plus.

• Background in commercial roles with direct client engagement.

• Experience in contracting and negotiating with customers.

• Demonstrated success in managing and developing teams.

• Solid understanding of the hotel industry, distribution channels, and revenue management.

• Ability to develop and execute regional strategies that deliver business growth.

• Strong leadership skills with a track record of building and coaching high‑performing teams.

• Excellent stakeholder management, including hotel partners, clients, and internal teams.

• Strong commercial mindset with proven negotiation and revenue‑driving experience.

• Data‑driven approach to strategic decision‑making and performance optimization.

• Comfortable leading through change in a fast‑evolving industry.

• Experience improving commercial operations and leveraging technology for efficiency.

You will have the opportunity to work for a company that is going through significant change in becoming the world´s leading travel services provider. We are looking for people that are ready to ride the wave in this exciting journey.

As well as an attractive benefits package you will be able to work: 

• Within an innovative, engaging and multicultural environment.

• Have the opportunity to build strong and lasting business relationships and friendships from around the world.

• Have the opportunity in developing your career locally or within one of our beautiful working locations across the globe.